Return and Refund Policy

At Zenith Crystals, we strive to provide you with a satisfying shopping experience. We understand that sometimes a return or refund may be necessary. Please take a moment to review our return and refund policy:

1. Returns

– If you wish to return a product, please contact our customer support within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return.

– The item must be in its original condition, unused, and in its original packaging.

– Please note that personalized or custom-made items are non-returnable unless they arrive damaged or defective.

2. Refunds

– Once we receive the returned item and verify its condition, we will initiate the refund process.

– Refunds will be issued to the original payment method used for the purchase.

– Please allow a reasonable processing time for the refund to appear in your account, depending on your payment provider.

3. Return Shipping

– The cost of return shipping will be the responsibility of the customer, unless the return is due to our error (e.g., incorrect or damaged item).

– We recommend using a track-able shipping method to ensure that the item reaches us safely.

4. Damaged or Defective Items

If any items are missing from your order, we will issue a refund or send the missing item.

We kindly request that you thoroughly check the packaging, as small items can sometimes be difficult to locate.

Please note that the above policy applies to online purchases made directly through our website. If you have any further questions or need assistance with returns or refunds, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.

Return Address:

1203-140 Robinson St,

Hamilton, Ontario L8P 4R6

Canada